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Delivery Information

 

DELIVERY POLICY

TPAGES Mall has an excellent delivery track record and all orders are insured. In case of breakage or damage during transit, we will be happy to replace the damaged items of your order. Any damages should be reported within 14 days of receipt. Please be sure to inspect your package for any missing items or damages!

All deliveries require a signature. We cannot deliver to a P.O. Box.

 

ADDRESS CHANGES
Please double check your delivery address and notify us if any changes need to be made. Any address changes made after delivery will result in additional charges each time.

 

INTERNATIONAL ORDERS
At this stage, we only offer delivery in Hong Kong. International delivery will be coming soon!

 

DELIVERY CLAIMS
Any damages that occurred during delivery must be reported within 14 days for a proper replacement or credit. In such cases, please notify us immediately at support@tpages-mall.com with your Order Number so we can file a claim.

 

CHANGING OR CANCELING AN ORDER
If you wish to change or cancel your order, please contact us ASAP by e-mail at support@tpages-mall.com or at (852) 2772 3368/ (852) 6772 3368 (Whatsapp). Orders that have been delivered out cannot be canceled.

 

ABOUT CUSTOMS, DUTIES & TAXES
When ordering from tpages-mall.com, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; TPAGES Mall has no control over these charges, nor can we predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

  • Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
  • Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
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