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Terms of Service

1. Registration
2. Prohibitions and Failure to Comply
3. Intellectual Property
4. Third Party Links
5. Eligibility to Purchase
6. Product Description
7. Pricing
8. Payment
9. Acceptance of your Order
10. Delivery and Collection
11. Returns
12. Refund
13. Exchange
14. Warranty
15. Wi-Fi Rentals
16. Your Rights
17. Liability
18. Indemnity and Waiver
19. Complaints
20. Governing Law and Jurisdiction

 

Thank you for visiting TPAGES Mall’s website (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site (collectively, the “Terms of Service” or “TOS”). By using the Services, such as placing orders on the Site, you agree to all of the Terms of Service. 

  

TPAGES Mall reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and this TOS at any time. You are advised to visit the Site from time to time to check the updates or changes to the said policies and agreements, the Privacy Policy and the TOS.

 

1. Registration

To register a TPAGES Mall account (“the Account”) on the Site, you must be over 18 years of age. You must ensure that the details provided by you upon registration or at any time are true, accurate, current, and complete in all respects.

In using the Site, you agree to accept responsibility for all activities conducted through your Account. You are responsible for keeping your Account and password secure. If you feel or suspect that the security of your Account has been compromised or if there is unauthorized use of your Account, please contact us immediately at support@tpages-mall.com, +852 2772 3368 (phone) or +852 6772 3368 (Whatsapp). 

 

2.Prohibitions and Failure to Comply

If you engage in any unlawful activity, we may impose restrictions on your Account, including restricting your access to Account services, or we may close your Account. Unlawful activities include, but are not limited to:

1.       Using any technology to attempt to hide the use of multiple Accounts or disrupt any of our Services in any way;

2.       Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;

3.       Advertising or sending unsolicited messages of any kind;

4.       Impersonating others or providing any kind of false information.

TPAGES Mall reserves the right to terminate any Account at its sole discretion. We may send you an email to inform you of the termination of your Account in such event.

 

3.Intellectual Property

All software and content, which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image, on the Site are the intellectual property of TPAGES Mall and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the content is only permitted when expressly authorized by TPAGES Mall and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any content contained within the Site without prior authorization of  TPAGES Mall. Any such unauthorized actions may result in civil consequences or criminal penalties.

TPAGES Mall reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

4. Third Party Links

The Site may include links to other websites or resources that are not operated or prepared by TPAGES Mall. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

TPAGES Mall is not responsible for the content or accuracy of any off-site pages, which include, but are not limited to, advertisers of the Site. The use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites. 

 

5. Eligibility to Purchase

In order to place orders with us, you must meet our conditions of eligibility:

1.       Be aged 18 years or over;

2.       Be in possession of a valid credit/debit card issued by a licensed bank acceptable to TPAGES Mall for payment or a valid PayPal account; and

3.       Provide personal and payment details that are warranted by you to be both valid and accurate, such as your email address, real name, phone number, billing information and other requested information as indicated on the Site.

In placing an order with us, you agree to accept this TOS, and you authorize TPAGES Mall to debit your credit/debit card or PayPal account in the amount of the total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and, where necessary, to transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.

All orders are subject to stock availability and confirmation of the purchase price. Items in your shopping cart are not reserved and may be purchased by other customers. 

The Site is for your personal use and non-commercial use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation. 

 

6. Product Description

TPAGES Mall will endeavor to ensure that the content and product descriptions on the Site are as accurate and complete as possible. However, we do not warrant that the content and product descriptions are accurate, complete, current or error-free. Please refer to our returns policy if you feel a product offered by TPAGES Mall is not as described. 

 

7. Pricing

Prices shown on the Site are in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. While we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. 

If your credit/debit card is not denominated in HKD, the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 

 

8. Payment

We accept payments made by Visa, MasterCard and PayPal. 

By placing an order using one of the above credit/debit card and online payment methods, you confirm that the credit/debit card or PayPal account used belongs to you or that you have been authorized by its owner to use it. If your card issuer refuses to authorize payment to TPAGES Mall, we will not be liable for any delay or non-delivery. 

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an Account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services. 

 

9. Acceptance of your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and TPAGES Mall will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

TPAGES Mall reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the followings:

1.       The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.

2.       We identify a pricing or product description error.

3.       We are unable to obtain authorization for payment.

4.       You do not meet the eligibility criteria to purchase as set out in this TOS.

Our team will contact you as soon as possible if there are any problems with your order. 

 

10. Delivery and Collection

Normally the expected delivery time is within 3-7 working days after you place your order online. For orders direct from overseas, the expected delivery time is within 14 working days. TPAGES Mall’s team will try their best to meet this estimate but cannot guarantee that such estimate must be met. 

TPAGES Mall insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by TPAGES Mall. You also accept the associated transfer of responsibility in the same way. TPAGES Mall provides free delivery on all orders above HK$199 (after discounts and vouchers have been applied). Orders under HK$199 will be subject to a delivery fee of HK$40. TPAGES Mall reserves the right to update its delivery policy at its sole discretion without prior notice.

 *For orders consisting of items from both TPAGES Mall’s main catalog and sold by TPAGES Mall’s partners, free delivery only applies when the order value of TPAGES Mall’s main catalog items is above HK$199, after all discounts and vouchers have been applied. All delivery fees for products sold by TPAGES Mall’s partners will be temporarily waived for a limited time only. 

 Free delivery service is applicable to most areas in Hong Kong, including Tung Chung, Hong Kong Airport, Ma Wan and Discovery Bay.

 However, an additional charge will be incurred for remote areas, such as Lamma Island, Cheung Chau, Peng Chau and Lantau Island (Mui Wo, Tai O, Pui O, Tong Fuk, Cheung Sha, Chi Ma Wan, Shek Pik and Shek Mun Kap). For details, please contact our team at  support@tpages-mall.com, +852 2772 3368 (phone) or +852 6772 3368 (Whatsapp).

Unfortunately, we cannot deliver to Hei Ling Chau.

 

11. Returns

In order to provide you with the best possible online shopping experience, TPAGES Mall maintains a 14-day worry-free return policy. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund or exchange.

1.       You can return your order within 14 days from the date of product delivery.

2.       Products must be unused, unworn and in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging.

3.    Due to hygienic reasons, all personal care items such as socks are final sale and will not be accepted for return. 

 

12. Refund

You may request a refund within 14 days from your date of purchase according to our worry-free return policy. Refunds are processed via the original payment method within 10 working days. You will receive an email notification when your refund is processed. 

 

13. Exchange

According to our worry-free return policy, you may exchange the same product with different size and/or color within 14 days from your date of purchase. However, exchanges for a different product are not permitted. Please also note that we reserve the rights to withhold any exchanges if your original item is not available in our warehouse.  

 

14. Warranty

To enable you to make a purchase with ease of mind, we offer generous warranties as follows: 

1. Jansport: lifetime warranty

2. BG Berlin: 5-year warranty on suitcases

3. Other products: 1-year warranty

4. Due to hygienic reasons, no warranty is given to all personal care items like socks

For product repair, you may log into your Order History and click “Warranty”. Upon completion of your application form, we will email you a notification of your appointment with our Repair Center. Please note that only manufacturing flaws are covered. This warranty does not apply if the product has been used improperly or damaged.


15. Wi-Fi Rentals

Each of our Wi-Fi rental packages includes a Wi-Fi device, a USB cable, an external battery and a universal adaptor. A deposit of HK$500 is required. Please note that our devices do not work at sea, so you can only use your device when on land or close to the shore. 

An additional rental fee plus a HK$30 administration fee will be incurred if you fail to return the package on the scheduled date. You are also liable for any loss or damage to the package

 

 

16. Your Rights

Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.

 

17. Liability

Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. TPAGES Mall takes no responsibility for any such views as they do not necessarily reflect ours. 

TPAGES Mall does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. 

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, TPAGES Mall will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS. 

 

18. Indemnity and Waiver

At our request, you agree to compensate us fully and hold us, TPAGES Mall, including its officers, directors, agents, affiliates, licensors, and suppliers, harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your Account caused by your action or inaction. 

If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS. 

 

19. Complaints

We have a complaints handling procedure that we will use to try to resolve any dispute when they first arise. Please contact our team by email at support@tpages-mall.com for any order-related complaints or comments. 

TPAGES Mall respects the intellectual property of others. If you have reasons to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure. 

 

20. Governing Law and Jurisdiction

 

The TOS, together with all our policies and procedures, are governed by and construed in accordance with the Hong Kong SAR Law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.

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